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Plans & Pricing

Need Team or Enterprise options?See business plan

Prices exclude VAT and local taxes, calculated at checkout.

Unlimited usage may be subject to dynamic speed adjustments during high-traffic periods.

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FAQs

What payment methods do you accept?

We accept various payment methods, including major credit cards such as Visa, MasterCard, American Express, etc.

How are my credits deducted for image or video generation?

Your credits are used up based on a few factors including the tools and models you choose, the duration of videos, the quantity of outputs, and the resolution of the images or videos.

Do unused credits roll over to the next billing cycle?

No, unused subscription credits do not carry over to the next billing cycle. We recommend using your credits within the current subscription period to maximize their value.

What if I need more credits?

For Free and Lite users: You can upgrade your plan to get more credits.

For Pro users: You can easily slide the credit bar below the Pro plan to purchase extra credits as needed. Simply drag the slider to your desired amount.

For all Pro-Yearly plan subscribers: You can also buy add-on credit packs anytime for a one-time purchase.

How to check my credit status?

You can check your credit status by looking in the top right corner of the screen or visiting the Billing page. There, you'll see how many monthly credits you have left.

Are there any hidden fees?

No, the price you see is the price you pay. There are no additional hidden charges beyond the plan you select.

What is your refund policy?

You can request a refund for subscription credits within 3 days of your first purchase as long as you meet the eligibility criteria. Add-on credits are not refundable but won't expire. For full details, please check our Refund Policy

What are add-on credits? Do they expire? Are they refundable?

Add-on credits are extra credits you purchase beyond your subscription plan. They do not expire and remain usable even after your subscription ends. They are not refundable. For more details, please check our FAQs about Pollo Credits..