Refund Policy

At Pollo AI, we strive to provide our users with the best experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

• Time Limit: Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests.
• Credit Usage: If you have used more than 50 credits, you are not eligible for a refund, regardless of the time since purchase.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at [email protected].

2. Provide Details: Include your account details, order number, purchase date, and reason for the refund request.

3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your purchase.

Processing Refunds

Once we receive your refund request, we will review it and notify you of the outcome soon. If approved, your refund will be processed to your original payment method.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.