Runway is one of the most advanced AI video tools out there, so when it's not working, it can be really frustrating.
If you find Runway not working, don't stress—most issues have easy solutions. In this guide, we'll show you exactly how to solve it. Stay tuned!
Encountering issues with Runway can be frustrating, especially when you are relying on it for critical and urgent video tasks.
This article provides practical and effective solutions to troubleshoot and resolve common issues when Runway fails to work. Stay tuned to find out more details!
How to Solve Runway Not Working Issues
If you're having trouble with Runway, don't worry. There are several solutions you can try, and we are now discussing them:
Check the Official Status Page
First, see if Runway is having any issues. Go to their status page and look under the "App" section to confirm. If you find that there's a service outage, it's best to wait.
Switch to a Chromium-Based Browser
Runway works best on browsers like Google Chrome, Microsoft Edge, or Brave. If you're using Safari or Firefox, you might run into problems. Switching to a Chromium-based browser can really help.
Disable Ad Blockers, Firewalls & VPNs
Sometimes, tools like ad blockers, firewalls, or VPNs can interfere with Runway. Try turning them off temporarily, then refresh the Runway page to see if that solves the problem.
If Runway works fine after disabling one of these tools, you know that's the cause. In that case, you can add Runway AI to your allowlist in your ad blocker or firewall settings.
Allowlist Runway on Your Network
Your network settings might be blocking Runway. To fix this, add the following domains to your router or company network's allowlist:
- *.runwayml.com
- *.runwayml.cloud
- *.*.runwayml.cloud
By adding these domains, you're telling your network that it's okay to communicate with Runway.
Clear Browser Cache
In most cases, clearing your browser's cache can fix Runway errors. Here's what to do:
- In Google Chrome, go to Settings.
- Click on Privacy and Security and look for "Delete browsing data" Click on it.
This will remove the stored data and can resolve most issues with Runway.
Check Credit Balance & Usage
Runway operates on a credit system. Log into your account, go to "Manage your plan," and then "Credits" to see your available video credits.
If you're out of credits, you'll need to buy more to keep using Runway's video generation feature.
Verify Subscription & Payment Status
Sometimes, subscription or payment issues can cause problems. Check if your payment was successful and sign in using the correct account email.
If there's an issue with your subscription, contacting Runway's Help Center can help resolve it.
Alternative Recommendation: Try Pollo AI
If you are looking for a smoother way to try out Runway’s generation ability, you can try it on Pollo AI.
As an all-in-one video generator, it integrates most of the top video models including Runway, Kling AI, Hailuo AI, Vidu AI, Luma AI and much more.
Based on your chosen AI model, you can create vivid videos from text, images, or video. Whether it is for social media, presentations, or work projects, you can use Pollo AI to transform your ideas into engaging visuals without special technical skills.
Conclusion
If Runway isn't working for you, try the fixes discussed in this guide. And if you're looking for a more advanced AI video generator, Pollo AI is a fantastic alternative. It offers multiple AI models, better customization, and lots of enhanced generation features—all in one place.
So, if you're serious about AI video creation, Pollo AI might just be the ultimate tool you need!